Terms of Service
These sample terms cover Wash & Fold pickup and delivery booked through the tenant storefront. This is prototype copy for demonstration, not a binding agreement or legal advice.
1. The service
The store offers scheduled Wash & Fold pickup and delivery within the configured service radius. Route windows are broad arrival windows, not exact appointment times.
KleanFlow provides the booking page, driver app and operator console. The laundry service itself is provided by the store.
2. Booking and pickup
When you book, you choose a pickup window and a handoff style: meet the driver or leave the bag for contactless pickup.
Contactless stops are only added to a route once the customer confirms the bag is outside.
3. Weighing and pricing
Wash & Fold is priced per pound and weighed at the store after pickup. A minimum billed weight may apply, and the current rate is shown before booking.
4. Payments
Payments are processed by Square. In this prototype no card is charged and no money moves; every payment reference is a Sandbox placeholder.
5. Cancellations
You can change or cancel a pickup before the driver is on the way. Once a stop is on an active route, contact the store to make changes.
6. Your responsibilities
Please check pockets, point out special-care items, and make sure contactless bags are accessible and safe to reach.
7. Liability
The store handles laundry with care but is not responsible for normal wear, manufacturer defects, or items left in pockets. This sample text is not a real liability clause.
8. Contact
Questions about these terms or your order should go through the Help flow in the app or the store directly.